AUDIO TROUBLESHOOTING

Max Payne 2 requires a 100% DirectSound compatible soundcard.

We have tested Max Payne 2 extensively with most common sound cards and found out that updating the drivers will remove most of the problems.

IMPORTANT NOTES

1. Update your sound card drivers.
2. Ensure that you have multichannel audio disabled in the Max Payne 2 options dialog.
3. Disable EAX from the Max Payne 2 options dialog.
4. Lower the hardware acceleration level to Basic .
5. Ensure that your speakers are configured correctly from the sound cards' control panel or from Control Panel -> Sounds and Audio Devices -> Advanced under Speaker Settings.

NOTE: We recommend that you enable 'Multichannel Audio' from the Options ONLY if you have a 5.1 speaker setup with a center speaker.

HOW TO...

1.UPDATE DRIVERS - Check with your computer or sound card manufacturer for updated drivers. Here's a list.
2. CHANGE HARDWARE ACCELERATION LEVEL - Click Start, then click Control Panel. Double-click on "Sounds and Audio Devices" and select the Audio tab. Click the Advanced button under Sound Playback. Select Performance tab and set the Hardware Acceleration Slider to Basic (second lowest setting).
3. SET UP SPEAKERS - Use your sound cards' Control Panel or the Windows Control panel as follows: Click Start, then click Control Panel. Double-click on "Sounds and Audio Devices" and click Advanced button under Speaker Settings. Set these to match your speaker setup.

GENERIC SOUND PROBLEMS

Sounds cut off or stutter:
1. Try to increase the amount of sound channels from the Max Payne 2 Options dialog.
2. Ensure you have sound hardware acceleration set to "Basic" or better.

Speech sounds like it is played too rapidly or Max's narrative is very inaudible:
Uncheck "Multichannel Audio" in the Max Payne 2 Options dialog.

Loud sound feedback is heard:
Please disable EAX in the Max Payne 2 Options dialog.

No sounds are audible:
1. Check that your speakers are plugged in properly and your sound card works in other Windows applications
2. Check that sounds are enabled from the Max Payne 2 Options dialog.

Creative Labs Sound Cards

Please update to the latest drivers for Sound Blaster Live! and Audigy series sound cards before playing Max Payne 2. These latest drivers fix many issues, for example with EAX and multichannel audio.

For updated drivers, see http://www.soundblaster.com.

Unsupported Sound Cards:

Aureal Vortex 1 & 2 based sound cards such as Diamond MonsterSound MX300 or Turtle Beach Montego are unsupported. You may be able to run the game by going to Control Panel, then double-clicking on "Aureal Vortex Audio". On the first tab, there is a check box for disabling 3d hardware audio. Make sure that this box is checked. Also, see above for instructions on reducing hardware acceleration level to basic. Problems with these cards may show up as crashes in "au30wave/asp4ware", or generic system instability.